The CEO Agenda on Patient Centricity
FACULTY PROFILE
Liak Teng Lit
Group Chief Executive Officer,
Perennial Real Estate Holdings Limited,
Perennial Healthcare Pte. Ltd
Mr Liak Teng Lit is the Group Chief Operating Officer of Perennial Real Estate Holdings Limited (“Perennial”) and Chief Executive Officer of Perennial Healthcare Pte. Ltd.
Mr Liak served 38 years in the public healthcare sector. He was the Group Chief Executive Officer of Alexandra Health System which managed the Khoo Teck Puat Hospital and Yishun Community Hospital in the north of Singapore. He was also previously the Chief Executive Officer of Khoo Teck Puat Hospital, Alexandra Hospital, Changi General Hospital and Toa Payoh Hospital.
A pharmacist by training, he was involved in the restructuring of major hospitals including The National University Hospital, Kandang Kerbau Hospital and Singapore General Hospital.
Mr Liak is the Chairman of National Environment Agency. He also serves on the board of Pathlight School and Advisory Board of Centre for Liveable Cities.
Mr Liak has previously served on the boards of Alexandra Health System, National Parks Board, National Philanthropy and Volunteer Centre, Singapore Tourism Board, NTUC First Campus, NTUC Health, NorthLight School, Southwest Community Development Council, Public Hygiene Council, Water Network, Victoria Advisory Committee, the Institute of Service Excellence at Singapore Management University and Skills Development Fund Advisory Committee amongst others.
Mr Liak holds an MBA and a BSc (Pharmacy) from the National University of Singapore and MSc (Pharmaceutical Sciences) from the University of Aston, Birmingham, UK.
Mr Liak enjoys running, reading and gardening.
Shantanu Bhattacharya Ph.D.
Professor of Operations Management
Associate Dean (PG Programmes)
Academic Director, Executive Masters of Business (EMBA) Programme
Lee Kong Chian Fellow,
Singapore Management University
Shantanu Bhattacharya is Professor of Operations Management at SMU, Associate Dean of MBA, EMBA and DBA Programmes and Academic Director of the EMBA, DBA and DINN Programmes. Previously, he was Associate Professor of Operations Management at SMU and INSEAD. He holds a PhD in Operations Management from the University of Texas at Austin.
His teaching and research interests are in the areas of supply chain management, innovation and new product development, project management, services management, data analytics, design thinking, business model innovation and change management. He has consulted for GSK, IBM, Pepperl Fuchs, MAS Holdings and other firms and consortia, and has served on the advisory board and taught executive development programmes for a number of firms in various sectors. He has been recognized for his excellence in teaching and has won the Best Professor award in the SMU Executive Education Division in 2017, in the IE-SMU MBA programme in 2017, and has been nominated for the Best Core Professor at INSEAD twice, and has been on the Dean’s List of Teaching at SMU in 2016 and 2017. His research has been published in top business journals in different disciplines.
Dr. Tan Jit Seng
Chief Technology Officer, Eir Technologies
Director and Founder, Lotus Eldercare
Dr Tan Jit Seng is trained as a medical doctor and still is a fulltime eldercare clinician doing primary health care work and running long term home based services for public, charity, military, social enterprise and private systems for the past 17 years.
He has been involved in health technology development since 2010, supporting :
- Government research organisations like A*STAR ‘s I2R on fall detection research using audio and vibration signatures; MOHH on looking at Nursing home EMR systems in NHELP project; SgEnable on Enabling Village Tech-Able initiatives
- MNCs like National Computer Systems on Vital Signs Monitoring projects, Innosparks on wheelchair ramps, ST Engineering on their Tech Factor Challenge events; and
- Start-ups on innovating and development of cloud platforms, devices, robotics and A.I. medical technology, with companies like Pastel Health, Nucleus Dynamics, SoundEye, and Pillpresso to name a few.
Dr Tan is currently the Vice President of Asia Pacific Assistive Robotics Association. Dr Tan is also the Chief Technology Officer for Lotus Eldercare’s Eir Technologies and will soon be launching its first product LEMS, a on cloud mobile EMR system with secured chat and tele prescriptions. He has founded www.LocumSg.com in 2010 as well, a job referral portal to linking directly healthcare institutions with a huge pool of locum doctors in Singapore. He is a shareholder of a Paris Based Health Chatbot company, Pastel Health.
Dr Tan’s other health tech involvement includes the Medical Advisor for TUV SUD - Smart Elderly Care @ Home Centre. The centre acts as a “sandbox” for companies to pilot innovative smart healthcare devices for patients’ home use; and customizing Telepresence Robotics by Ohmnibots for healthcare uses. He is also currently involved in a Telehealth consulting project and smart adaptive clothing.
Kapil Tuli Ph.D.
Professor of Marketing
Director, Retail Centre of Excellence
Singapore Management University
Dr. Kapil R. Tuli is Professor of Marketing and Director of the Retail Centre of Excellence at the Lee Kong Chian School of Business (LKCSB), Singapore Management University. He joined LKCSB in 2006 after completing his Ph.D. in Marketing from the Goizeuta Business School, Emory University. Previously, Dr. Tuli had completed his Masters in Marketing & E-Commerce at Texas A&M University, a Post Graduate Diploma in Business Administration from NMIMS University (Mumbai), and a Bachelor in Chemistry from Mumbai University, India.
Dr. Tuli is an award-winning researcher whose interests focus on understanding the financial impact of Marketing Strategy, both from the perspective of senior managers and investors. Over the years, Dr. Tuli has published several papers in leading marketing journals, Journal of Marketing, Journal of Marketing Research, and Management Science. In 2017, Dr. Tuli received the 2017 Sheth Foundation/Journal of Marketing Award for his paper “Rethinking Customer Solutions: From Product Bundles to Relational Processes” that was published in the 2007 edition of the Journal of Marketing. As noted by the American Marketing Association, “The award is given to honor an article that has made a long-term contribution to the discipline of marketing. The award recognizes scholarship based on the benefits of time and hindsight and acknowledges contributions and outcomes made to marketing theory and practice.” In 2016, Dr. Tuli became the first Marketing Faculty from an Asian Business School to receive the prestigious Rajan Varadarajan Award for Early Career Contributions to Marketing Strategy Research, from the American Marketing Association. Dr. Tuli currently serves on the Editorial Board of the premier scientific journals in marketing, Journal of Marketing, Journal of Marketing Research, International Journal of Research in Marketing, and the Journal of Services Research.
Currently, Dr. Tuli teaches Crafting and Delivering Services to MBA students and Managing Service Innovations to the Masters in Innovation Students. In addition, Dr. Tuli also teaches Marketing Strategy to Ph.D. Students. Over the years, Dr. Tuli has been in the Dean's Teaching Honour List for 2009-2010 and 2010-2011. In 2015, a case study written by him (Jungle Beer: An Entrepreneur's Journey) was awarded the Best Case Study Award in Entrepreneurship by the EFMD. Most recently, Dr. Tuli was a nominee for the best Executive Education teacher at SMU for 2016-17. Over the years, Dr. Tuli has been involved in consulting and executive education from firms such as Johnson & Johnson, United Overseas Bank, Sembcorp Marine, Singapore Power, Civil Service College at Singapore, Zuellig Pharmaceuticals, Health Promotion Board, and Prysmian Inc.
Assoc Prof Ong Biauw Chi
Chairman Medical Board
Sengkang General Hospital
Dr Ong Biauw Chi graduated from the University of Singapore in 1986 and obtained her Master of Medicine in Anaesthesia with the gold medal award in 1992 from the NUS Yong Loo Lin School of Medicine.
She completed her specialist training and entered the specialist roster in 1995 followed by obtaining the Fellow of the Academy of Medicine, Singapore in 1997. She did her fellowship training in Cardiac Anaesthesia, including Transesophageal Echocardiography training, in Massachusetts General Hospital and Boston Children's Hospital in 1995. She was the team lead in the separation of the Nepalese Craniopagus twins (2001) and the Iranian Craniopagus twins (2003).
Dr Ong is interested in teaching, mentoring and training of junior doctors including medical students in both Yong Loo Lin School of Medicine and Duke-GMS Graduate Medical School, anaesthesia trainees and other medical officers and registrars. She is involved in teaching using simulations and various pedagogy methods. She was involved in starting the course for post basic nurses in peri-anaesthesia with Nanyang Polytechnic to further advance the role and professional development of the nurses in anaesthesia. Dr Ong was named best mentor by SingHealth medical officers and was President of the Society of Anaesthesiologists in 2005.
Dr Ong is a member of the Anaesthesia Specialist Training Committee and is the Chair of the Examination committee overseeing the Master of Medicine Examinations in Anaesthesia. She is the immediate past head of Anaesthesiology department, and Director of Patient Safety and Clinical Governance, and has set up the Clinical Governance framework in Singapore General Hospital. She is actively involved in the Joint Commission International process and organizes and promotes quality improvement, safety and peer review in the hospital. She is the current Chairman Medical Board of the Sengkang General Hospital, which will be a new 1400 General and Community Hospital in the North-Eastern area of Singapore. She has held several National Medical Research council grants and various other research grants and keenly supports and promotes research activities.
Cecilia Pang
Chief Communications Officer
Communications & Patient Experience
Sengkang General Hospital
PROGRAMME DIRECTOR
Katharina Lange Ph.D.
Executive Director,
Executive Development
Singapore Mangement University
Katharina Lange is Executive Director of SMU’s Executive Development as well as Affiliated Faculty at Singapore Management University.
As regards content, she provides expertise in leadership, strategy and entrepreneurship. She published case studies designed to teach in Executive Education classes, including topics of entrepreneurial leadership and business model engineering. She is certified in Hogan, MBTI and Globe Smart.
Prior to joining SMU, Katharina was Programme Director and Head of Practice Group Life Science Industries at the European School of Management and Technology in Berlin, Germany.
She has extensively designed and taught in executive education programs. Her clients include European and multi-national corporations such as UTC, Otis, Sumitomo Chemicals, Mondelez, Barclays Bank, Johnson & Johnson, Sanofi-Aventis , Bayer AG, Skolkovo Foundation, Infineon, Shangri-La, IBM and Bio-Rad.
For Open Enrollment, she directs the EDB-SMU programme on Infrastructure Excellence, ALPINE, and the J&J Hospital Management Programme.
9 years of strategic consultancy with Arthur Andersen and Deloitte honed Katharina’ s analytical, strategic and practical leadership skills. Her PhD in pharmacology &
Katharina has published case studies on entrepreneurship and leadership on Harvard Business Publishing http://hbsp.harvard.edu/
- B&C crossing borders in Russia (ES1361-ENG)
- Medneo – Radiology as a service (ES1331-ENG)
- Pina Bausch – Leadership as collective genius (ES1321-ENG)
- Sarulla Geothermal Power Project (SMU 14-0034)
- Building the Sportshub through a Public Private Partnership (SMU 15 – 0037)
Her book chapter on “Leading collective genius” is published in “Servant Leadership”, ESV, 2014
Winifred Loh
Programme Director and Affiliated Faculty,
Singapore Management University
Winifred moves between the private, public and people sectors seamlessly, having spent many years in leadership roles engaging with key stakeholders to shape and implement change and transformation at organisational and societal levels.
At the Centre of Non-Profit Leadership where she headed the leadership consulting arm of National Volunteer and Philanthropy Centre for 3.5 years, she partnered with Board Chairs/Members, and CEO/Executives of local non-profit organisations (NPOs) to deepen their leadership bench strength, identify governance challenges and facilitate organisational transformations for greater social impact.
Prior to formally moving into the Non-Profit sector, she was Human Resource Director with over 20+ years of Learning & Organization Development, HR Generalist and Business Partner roles in publicly listed companies globally and regionally, in industries such as retail, professional services, high tech, telecommunications, and pharmaceuticals.
She brings to her engagements strong general management experience and functional expertise in Organization Development, Talent Management, Leadership Development, Strategic Planning, Employee Engagement, and Performance Management.
Winifred is an alumnus of the Strategic Perspectives in Non-Profit Management from Harvard Business School in 2016, and of the Social Leadership Singapore Programme from Harvard Kennedy School of Government in 2014. She holds a Masters of Arts in Education and Human Development from George Washington University and a Bachelor of Arts in English Literature, Sociology and Philosophy from National University of Singapore.
She has served on various Non-Profit Boards including the Association of Women for Action & Research, Singapore International Film Festival, and Temple Garden Foundation (Cambodia). She also founded the ground-up community-led biennial Cana Film Festival. She has consulted with the United Nations Institute for Training and Research for the Afghanistan Fellowship Programme, as well as with VSO Bahaginan on Strategic Planning for a Watershed project.
She invests her energy into maintaining a fully integrated life, infused with purpose and significance, with family, friends, church, and the larger community.
ORGANISED BY
IN PARTNERSHIP WITH
ABOUT SMU EXECUTIVE DEVELOPMENT
Singapore Management University Executive Development (SMU ExD) is dedicated to international talent development in a contemporary Asian setting. Integrating the best of Asian and Western practices and theories, our Open Enrolment and Custom Programmes deliver outstanding returns on investment for individuals and organisations, leveraging meticulously-designed curricula which address business challenges in the context of Asia.
ABOUT ORTHO CLINICAL DIAGNOSTICS
Harnessing the power of reimagination. It’s how Ortho Clinical Diagnostics has been transforming in vitro diagnostics for more than 75 years. It’s made us a trusted partner of hospitals, hospital networks, blood banks, and labs around the world. And today it’s empowering us to advise our customers as they prepare for what’s next.
From our earliest work in blood typing to the latest developments in laboratory systems, we’ve pioneered life-impacting advances. Scientific advances that have helped medical professionals diagnose conditions early and make better-informed treatment decisions. Our legacy inspires us every day and continues to drive us forward.
Today’s health care environment is complex. Regulatory standards and scrutiny is increasing, and change is everywhere. In emerging markets there is an ongoing pursuit for higher standards of care, while in developed countries pressures to control costs and seek greater efficiencies are inescapable.
At Ortho, we have the clarity of vision to reimagine how to solve the most challenging issues in new and exciting ways. Building on our visionary achievements, today we continue to be relentless in our pursuit to seek out industry-leading answers to the critical questions our customers face. It’s never been about finding a different way, it’s about finding a better way.
Our purpose is simple: to improve and save lives with diagnostics. We do that by reimagining what’s possible. It’s what has defined us for more than 75 years. It’s what drives us forward. It’s the Ortho difference.
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