The CEO Agenda
on Patient Centricity 

The Ortho-SMU Summit – The CEO Agenda on Patient Centricity is designed as a forum for Senior Hospital Executives in the Asia Pacific region. Addressing the issues that keep the C-suite awake at night, the 2-day summit provides opportunities to exchange best practices in facilitated workshops and panels as well as to hear from industry experts and academic thought leaders.

This event is by invitation-only.

Focus Themes for the Summit are:

Patient Safety: 

How to ensure patient safety through error management and reporting, drawing lessons from other industries

Patient Service

How to improve quality of overall service delivery and patient satisfaction by measuring and constantly improving service levels

The Internal and External Financial Perspective:

Making the Case for Investing in Patient Safety and Service Quality



20 - 21 July 2017
9am to 5.30pm

SMU Administration Building
81 Victoria Street
Singapore 188065

This event is by invitation-only.

Who Should Attend

C-suite members from leading hospitals in the Asia Pacific region who are committed to patient centricity in their health care organisations


Why Should You Attend

Excellent platform for networking and best practice sharing with your peers from the diverse Asia Pacific region

Thought-leadership from world-class faculty and industry experts

Innovative and interactive programme designed to leverage participants’ senior experience and expertise



Jan U. Hagen
Associate Professor, ESMT;Berlin, Germany
PhD Free University, Berlin

Liak Teng Lit
Chief Executive Officer
Perennial Healthcare

Neeta Lachmandas
Executive Director
Institute of Service Excellence (ISES)


Katharina Lange
Executive Director,
Singapore Mangement University - Executive Development


Singapore Management University Executive Development (SMU ExD) is dedicated to international talent development in a contemporary Asian setting. Integrating the best of Asian and Western practices and theories, our Open Enrolment and Custom Programmes deliver outstanding returns on investment for individuals and organisations, leveraging meticulously-designed curricula which address business challenges in the context of Asia.


Harnessing the power of reimagination. It’s how Ortho Clinical Diagnostics has been transforming in vitro diagnostics for more than 75 years. It’s made us a trusted partner of hospitals, hospital networks, blood banks, and labs around the world. And today it’s empowering us to advise our customers as they prepare for what’s next.

From our earliest work in blood typing to the latest developments in laboratory systems, we’ve pioneered life-impacting advances. Scientific advances that have helped medical professionals diagnose conditions early and make better-informed treatment decisions. Our legacy inspires us every day and continues to drive us forward.

Today’s health care environment is complex. Regulatory standards and scrutiny is increasing, and change is everywhere. In emerging markets there is an ongoing pursuit for higher standards of care, while in developed countries pressures to control costs and seek greater efficiencies are inescapable.
At Ortho, we have the clarity of vision to reimagine how to solve the most challenging issues in new and exciting ways. Building on our visionary achievements, today we continue to be relentless in our pursuit to seek out industry-leading answers to the critical questions our customers face. It’s never been about finding a different way, it’s about finding a better way.

Our purpose is simple: to improve and save lives with diagnostics. We do that by reimagining what’s possible. It’s what has defined us for more than 75 years. It’s what drives us forward. It’s the Ortho difference.

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